Sustainable Poultry Network

Online Poultry Sales Guarantees & Policies

Payment Terms – Full payment for the birds and shipping costs is due before the birds are shipped. We do not include shipping charges at the initial ordering time. We will invoice you before shipping with the actual cost to ship to the location the birds are being sent.

Cancellations – Sometimes it is necessary for a farm to cancel an order, and we reserve the right to do so. If we cancel your order, you will be issued a full refund.

Sexing Policy –We only sell day-old poultry as straight run. We do not agree with the practice of disposing of day-old chicks solely based on their gender. We like to see all chicks be allowed to fulfill their purpose. Generally, an order of 100 birds will have 50 males and 50 females. The smaller the number of chicks you order, the less likely you are to have the 50/50 ratio. There is no guarantee of the ratio of pullets to cockerels.

NPIP – All of our farms who ship birds participate in the United States Department of Agriculture Animal Health inspection service “National Poultry Improvement Plan“(NPIP.) Therefore, all of our breeding stock is blood tested annually. We also test for Avian Influenza. We ship all birds with the necessary NPIP paperwork.

Local Pickup Policy –Most farms welcome local pickups. Arrangements will need to be made well in advance of your hatch date. You must pick the poultry up on the agreed upon date. It is necessary to empty our hatching facilities of all live birds in order to prepare for the next hatch.

Ordering Policy – Be sure to order as early as possible. Our chicks are in high demand and we fill orders in the order in which they are received, on a first-come, first-served basis. It is common practice to order 8-16 weeks prior to the date you want for delivery. We start taking orders January 10th for the current year. Once you have placed an order we will then secure your place on the hatching schedule and take those birds off the market.

Shipping Addresses – If the birds must be shipped, please know that we may not be able to ship to all addresses. Depending on the season, orders may be canceled and refunded if the shipping cannot be completed in a manner that is safe for the birds to travel. The chicks’ health is our number one concern. We do not export birds and most farms cannot ship to Hawaii. Since Avian Influenza has descended on the United States, individual State’s poultry import laws have become moving targets. When you place an order, we will make every effort to contact your state and ascertain if we are able to ship to you at this time. We will notify you quickly if we cannot take your order and will immediately process a full refund.

Minimum Quantities – Whether you are ordering for local pickup or shipping you must order enough birds to fulfill the minimum listed by that farm. Shipping too few birds is dangerous, both in terms of temperature balance and keeping the birds calm in the box. If you are ordering multiple breeds from a single farm the total quantity must meet the minimum stated on that farm’s page. You cannot combine orders from different farms to meet the minimum shipping quantity. Each one of our farms is a separate entity and cannot combine their chicks for shipping. You are welcome to place orders at more than one farm, but each order must meet that farm’s minimum.

Vaccination Policy – At this time, most of our farms do not vaccinate day-old poultry. Our goal is to produce birds that can withstand common environmental stresses. If you know of a disease your birds are likely to encounter when they get to your place, please research whether our chicks are the right way to go. Some of our breeders will vaccinate your day old birds – please inquire with the individual farm.

Health Concerns with Poultry – Live animals and pets can be a source of potentially harmful micro-organisms, germs, (including Salmonella) and bacteria. Therefore, precautions must be taken when handling and caring for them to prevent fecal/oral transmission among people. Please see the CDC website for more information.

Quality Guarantee – Breeders in the Sustainable Poultry Network USA are committed to selectively breeding the very best poultry in North America!  ALL of our breeders are certified through our national flock certification program! Our program is designed to give the creditability, assurance, and authenticity that a flock of poultry is true to breed and is being bred to the highest excellence for vigor, standard qualities, and production qualities.

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